Testimonials

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ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 54.892 reviews
4.8Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent92 reviews
Posted on Google Google
Bob Jones profile picture
Bob Jones
17 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had the fireplace centre troubleshoot a chimney leak for me. They not only helped understand the problem but came up with a quality solution for the repair.
Posted on Google Google
James Henderson profile picture
James Henderson
232 days ago
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Mitchell went above and beyond to find a needed WETT certificate from a stove install from 2010. Incredible customer service that is so rare nowadays. Highly recommend.
Posted on Google Google
Leah Longaphie profile picture
Leah Longaphie
235 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
This is the best business to use for all your fireplace needs! The staff and technicians are just a pleasure to deal with. I would like to compliment Jason, who was outstanding! He was extremely professional, knowledgeable and I sincerely appreciated the time took to explain everything to me, as well clean up every single speck of dust. I would also like to compliment Mitchell for his communication with booking my appointment and providing all information about this particular fireplace. What a wonderful team this business has!
Posted on Google Google
Elizabeth Lamar profile picture
Elizabeth Lamar
244 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Recently I had my old fireplace replaced. Not an easy job because the old fireplace was smaller than most of the new ones so a lot of alterations were required. With Mitch and Chris who helped with selecting an awesome fire place for me and Kyle who did an amazing job of installing it! I highly recommend the Fireplace Centre for great service, professional advice and installation!
Posted on Google Google
Brandon G profile picture
Brandon G
251 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys were very professional and knowledgeable. I also thought their prices were fair! you can tell they take pride in their work.
Posted on Google Google
1 Leg Media profile picture
1 Leg Media
293 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
I cant say enough good things about the team at the Fireplace Center. Last year being a guy, I tried fixing my fireplace issue myself using 'Google and Youtube' ...lol thus I went down to their shop and got parts; they treated me really good not judging me for trying to fix it myself. This year the problem still existed of course .....so I was "TOLD" to call a repair guy. The repair guy "Jason" showed up on time, happy and upbeat. He got to work right away, quickly found the problem as it was a "Gas Leak" super simple fix, cleaned the fireplace and ensure everything was working properly before he left. He was so organized with his tools and really showed he cared about what he did. Kamloops kid. He didn't mind me watching and learning although I wont even bother next time; just call them. He only charged me $208 which I thought was fair. I was SO IMPRESSED<, Believe me I really dont say that alot these days about businesses, usually disappointed. I encourage you to give them a try, you wont be disappointed !! P.S I do wish their shop was more accessible, as getting into their shop for parts really wasn't easy for a guy with mobility issues.
Posted on Google Google
stephen karpuk profile picture
stephen karpuk
303 days ago
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Our thanks to: Chris for making the >300km trip to go over the options for our recrational home, Dustin for making the install timely and easy, and Kyle and Cruise for their professionalism and amazing installation of our new Pacific Energy LE summit stove. If you are looking for a great product, and team, then the Fireplace Centre in Kamloops tops the list!
Posted on Google Google
Krissy TT profile picture
Krissy TT
348 days ago
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Went to Fireplace Center for a replacement remote control for my electric fireplace... Mitchell was very polite, informative and knowledgeable... Had to call twice for assistance and Mitchell was super helpful. However was able to fix my old remote and Chris assisted me with the return. He was friendly, and polite. Thank you everyone for the wonderful service. 😊
Posted on Google Google
Bonnie Braun profile picture
Bonnie Braun
552 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Luckily our daughter and son-in-law took us to The Fireplace Centre on our monthly trip to Kamloops. Mitchell was there to help us with any questions we had. He really knows what he is talking about. We were surprised when he took us downstairs and the variety of fireplaces they have set up is amazing! We took a few weeks to decide and contacted Mitchell. He has been very quick to reply to my email queries and very helpful with all my questions. He gave us a fair quote and absolutely no pressure at any time. I highly recommend this store and especially Mitch if you are shopping for Electric or Gas Fireplaces.
Posted on Google Google
Amelia H profile picture
Amelia H
594 days ago
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+1
Really great experience from start to finish replacing our gas insert. Mitchell helped us find the right style and unit for our space. Kyle was very knowledgeable when he came to take measurements for the quote. The installation and finishing (studding and drywall sheets of the bare brick wall) by Kyle and Stan is perfect. Very efficient, 10/10 - would recommend!

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ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 54.892 reviews
4.8Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent92 reviews
Posted on Google Google
Bob Jones profile picture
Bob Jones
17 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had the fireplace centre troubleshoot a chimney leak for me. They not only helped understand the problem but came up with a quality solution for the repair.
Posted on Google Google
James Henderson profile picture
James Henderson
232 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Mitchell went above and beyond to find a needed WETT certificate from a stove install from 2010. Incredible customer service that is so rare nowadays. Highly recommend.
Posted on Google Google
Leah Longaphie profile picture
Leah Longaphie
235 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
This is the best business to use for all your fireplace needs! The staff and technicians are just a pleasure to deal with. I would like to compliment Jason, who was outstanding! He was extremely professional, knowledgeable and I sincerely appreciated the time took to explain everything to me, as well clean up every single speck of dust. I would also like to compliment Mitchell for his communication with booking my appointment and providing all information about this particular fireplace. What a wonderful team this business has!
Posted on Google Google
Elizabeth Lamar profile picture
Elizabeth Lamar
244 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Recently I had my old fireplace replaced. Not an easy job because the old fireplace was smaller than most of the new ones so a lot of alterations were required. With Mitch and Chris who helped with selecting an awesome fire place for me and Kyle who did an amazing job of installing it! I highly recommend the Fireplace Centre for great service, professional advice and installation!
Posted on Google Google
Brandon G profile picture
Brandon G
251 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys were very professional and knowledgeable. I also thought their prices were fair! you can tell they take pride in their work.
Posted on Google Google
1 Leg Media profile picture
1 Leg Media
293 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
I cant say enough good things about the team at the Fireplace Center. Last year being a guy, I tried fixing my fireplace issue myself using 'Google and Youtube' ...lol thus I went down to their shop and got parts; they treated me really good not judging me for trying to fix it myself. This year the problem still existed of course .....so I was "TOLD" to call a repair guy. The repair guy "Jason" showed up on time, happy and upbeat. He got to work right away, quickly found the problem as it was a "Gas Leak" super simple fix, cleaned the fireplace and ensure everything was working properly before he left. He was so organized with his tools and really showed he cared about what he did. Kamloops kid. He didn't mind me watching and learning although I wont even bother next time; just call them. He only charged me $208 which I thought was fair. I was SO IMPRESSED<, Believe me I really dont say that alot these days about businesses, usually disappointed. I encourage you to give them a try, you wont be disappointed !! P.S I do wish their shop was more accessible, as getting into their shop for parts really wasn't easy for a guy with mobility issues.
Posted on Google Google
stephen karpuk profile picture
stephen karpuk
303 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Our thanks to: Chris for making the >300km trip to go over the options for our recrational home, Dustin for making the install timely and easy, and Kyle and Cruise for their professionalism and amazing installation of our new Pacific Energy LE summit stove. If you are looking for a great product, and team, then the Fireplace Centre in Kamloops tops the list!
Posted on Google Google
Krissy TT profile picture
Krissy TT
348 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Went to Fireplace Center for a replacement remote control for my electric fireplace... Mitchell was very polite, informative and knowledgeable... Had to call twice for assistance and Mitchell was super helpful. However was able to fix my old remote and Chris assisted me with the return. He was friendly, and polite. Thank you everyone for the wonderful service. 😊
Posted on Google Google
Bonnie Braun profile picture
Bonnie Braun
552 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Luckily our daughter and son-in-law took us to The Fireplace Centre on our monthly trip to Kamloops. Mitchell was there to help us with any questions we had. He really knows what he is talking about. We were surprised when he took us downstairs and the variety of fireplaces they have set up is amazing! We took a few weeks to decide and contacted Mitchell. He has been very quick to reply to my email queries and very helpful with all my questions. He gave us a fair quote and absolutely no pressure at any time. I highly recommend this store and especially Mitch if you are shopping for Electric or Gas Fireplaces.
Posted on Google Google
Amelia H profile picture
Amelia H
594 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+1
Really great experience from start to finish replacing our gas insert. Mitchell helped us find the right style and unit for our space. Kyle was very knowledgeable when he came to take measurements for the quote. The installation and finishing (studding and drywall sheets of the bare brick wall) by Kyle and Stan is perfect. Very efficient, 10/10 - would recommend!
Posted on Google Google
Hardeep Chahal profile picture
Hardeep Chahal
612 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Can't say enough about the Fireplace Centre and, in particular, their technician Jason. Jason figured out a solution to a problem we were having with a fireplace for years. The Customer service from this organization is top shelf. Very reasonable pricing as well.
Posted on Google Google
Zach profile picture
Zach
617 days ago
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JD came by today for a concern on our gas fireplace with a leak. He was polite, knowledgeable and professional. My family and I can have piece of mind now because of his superior service thank you!
Posted on Google Google
Kevin Kinsella profile picture
Kevin Kinsella
677 days ago
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+4
JD did an annual inspection and addressed my concerns with the initial installation by another Kamloops company. He was professional, detailed, and found some issues I wasn't aware of. He showed me prior to starting what work he would be doing, so it was exactly what I wanted done. I absolutely recommend The Fireplace Centre for routine work or to improve what you have already like me. Replaced 9 dodgy looking fittings down to just a couple, added a gas line shut off at the fireplace (was only in the basement), added a quiet fan and a thermostat. Before and after pictures. 5 big stars!
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Gord Watling profile picture
Gord Watling
689 days ago
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Technician Chef was on time for our appointment. Immediately found the problem with our gas fireplace. He had the replacement parts in the work van already. He fixed the problem and had half hour to spare. So he took the glass off the fireplace, thoroughly cleaned it inside and out, vacuumed out the carbon. cleaned all the surfaces, replaced the artificial coals, rearranged the logs for maximum appeal and heat. Cleaned up after himself and only charged us for the 1 hour service call. I would absolutely use their services again, and request Chef. Very happy
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Beth profile picture
Beth
692 days ago
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We had our fireplace inspected, maintained and cleaned as well as having an electrical switch installed. Jason was the technician and he did a fantastic job. I honestly couldn't be happier. He was so professional, knowledgeable and efficient. The fireplace looks amazing and finally works the way I wanted it to. I was surprised by how affordable it was and wish I had called earlier. Thanks so much for a job very well done.
Posted on Google Google
Rand Ivanick profile picture
Rand Ivanick
720 days ago
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This mid October of 2024 we had the pleasure to meet Mitch of the Fireplace Centre. He patiently and with humor answered our questions about electric fireplaces. His respectful, kind, informative self led us to a most pleasing decision. We walked out the same day with the product that was easy to install. Mitch also put in the paperwork for getting a rebate from the City of Kamloops for changing a wood burning fireplace to an electric one. Thank you Mitch.
Posted on Google Google
Peter Sperlich profile picture
Peter Sperlich
733 days ago
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+6
Great Knowledgable staff with high quality products, in a comfortable non pushy environment. I would highly recommend this establishment!
Posted on Google Google
Vicki Hasenwinkle profile picture
Vicki Hasenwinkle
841 days ago
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Many thanks to the great staff at the Fireplace Centre for their patience and expertise in handling my concern. I have always left their place a satisfied customer!
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Carmen Degelman profile picture
Carmen Degelman
842 days ago
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The Fireplace Centre came and installed a Valor H3 in our rec property at Sun Peaks Resort. They did a fantastic job,! Quality workmanship, and great clean up. This is a company you can trust for your project!
Posted on Google Google
Kirstie Egan profile picture
Kirstie Egan
848 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Great experience from purchase to install. Kudos to Kyle and Anthony for the fabulous install complete with a question and answer period. lol. They were professional and informative. We love our new wood stove!!
Posted on Google Google
Tanya Singh profile picture
Tanya Singh
873 days ago
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Our fireplace was not igniting and was in need of a good clean. We were able to get an appointment the next day. Jason was on time, was friendly, made no mess and had our fireplace going in no time and looking like new. Thank you Jason!!! Highly recommend you.
Posted on Google Google
Sue Romanick profile picture
Sue Romanick
929 days ago
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We were delighted to have had a really great experience when our fireplace needed servicing. JD (Jason D) was prompt, efficient, and extremely open to all of our questions. This was meant to be a routine check, but JD discovered a small gas leak, further identified a problem with the glass in front of the fireplace (which we had learned to live with) and informed us it was still under warranty, and would cost us nothing for a replacement glass. JD was very methodical in how he expertly cleaned the logs, even altering their configuration to distribute the flames (which he identified as being too high for the interior). He cleaned and polished the glass (while we await the warranty replacement). In summary, thanks to JD our fireplace is safer and looks better. We highly recommend Fireplace Center and, of course, especially JD, without reservation.
Posted on Google Google
laura hall profile picture
laura hall
949 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Although my review is overdue I thought it might help tip the balance for someone making a decision. Go with The Fireplace Centre in Kamloops!! The service, expertise and timeliness was first-class. The installers did a great job and I didn't have to clean up a thing. Thanks to all!!
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Madi Ellis profile picture
Madi Ellis
974 days ago
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+1
We’re so happy with our new wood stove that was installed last fall!! It’s been working wonderfully and looks amazing. The fireplace centre was great to work from start to finish, from helping us select the right fireplace for our home and answering our many questions to installing and lugging away our old behemoth up/down many stairs with no issues. Thanks so much!
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Kelsey Bartholet profile picture
Kelsey Bartholet
979 days ago
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Great customer service! Speedy and courteous! Highly recommended
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Kc Affleck profile picture
Kc Affleck
988 days ago
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+0
I live in Blind Bay and had issues with my 19 year old Fireplace so I had it serviced by a local company here. They recommended getting a new fireplace as they don’t fix fireplaces, they just service them. I enquired around in Salmon arm and area but got the same response. I went into Kamloops and talked with Mitchell and he suggested having your technicians look at it instead of spending $6,000 plus installation it would cost me roughly $600 to have it fixed with parts. Well I should have asked technician’s name but he checked it over, cleaned it all out and said it was clogged up after 19 years use and worked perfectly fine! My bill was even lower as I didn’t need any parts!! I was over the moon. Guess where I am going in the future should I eventually need a new fireplace? That’s right! The Fireplace Centre!! Thanks so much!
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Deb Podurgiel profile picture
Deb Podurgiel
995 days ago
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These days, it's difficult to find knowledgeable staff, excellent customer service and quality product all in the same place, but I can tell you that the Fireplace Centre definitely covers it all. Mitch, was extremely helpful with our fireplace problem and gave us a few suggestions to try and diagnose the problem before buying product that may not have necessarily corrected it. His suggestions worked, and we were very happy to save $200. Nice to know that not everyone is out for the almighty buck and are happy to provide genuine customer service. Thank You Fireplace Centre!
Posted on Google Google
Wendy Randall profile picture
Wendy Randall
1029 days ago
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Very satisfied with their service. Chris was on time and efficient. He gave very good feedback and knowledge as well as being very friendly and personable. Would not hesitate to recommend The Fireplace Centre to anyone that asks
Posted on Google Google
Corey and Chrissy McNeil profile picture
Corey and Chrissy McNeil
1064 days ago
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+0
Excellent service, the whole process of buying and having our wood stove installed was very smooth. Chris, Hanna, Kyle and Liam were all very professional, friendly and knowledgeable. Thank you all so very much
Posted on Google Google
Judy Lesage profile picture
Judy Lesage
1293 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The installers sent out to do our job are amazing ! They are very professional and we couldn’t have asked for better service. Paul Lesage Contruction Ltd
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Aldona profile picture
Aldona
1314 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We were shopping for a propane fireplace. This place was amazing in helping us figure what would be the best fireplace for our needs. Prompt service, extremely knowledgeable, friendly, eager to answer all your inquiries. Strongly recommend to visit this store!
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Jennifer Buemann profile picture
Jennifer Buemann
1335 days ago
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+0
We are totally satisfied with their replacing our two gas fireplaces. A big thank you for attending to our needs so promptly, professionally and competently, and just importantly with such friendliness all along the way. They went beyond the norm in our request for a modification in the trim. I couldn't ask for anything more.
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Lorne Forseille profile picture
Lorne Forseille
1336 days ago
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Replaced faulty switch and did thorough cleaning of my gas fireplace. The 28 year old unit looks and works like new!
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Nancy Bigham profile picture
Nancy Bigham
1344 days ago
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Just purchased and had installed the Blaze King 40 wood burner. We have found the Blaze king 40 very efficient at maintaining the constant heat circulation temperature throughout our two level split home. We were very impressed with the quick installation turnaround time and the pleasant demeanour and efficiency of your two installers. No challenge was too great for them when met with the unexpected issues connected with removal of old and installation of new and how they rose to it and dealt efficiently with all the hurdles. We would not hesitate in recommending The Fireplace Centre/Kamloops. Bill and Joy Friesen, Deka Lake
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Ron Coggins profile picture
Ron Coggins
1351 days ago
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guys had just what we needed, fast and friendly
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Darren Love profile picture
Darren Love
1392 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Staff were incredibly friendly and very helpful. I got a free in store tutorial on how to replace and repair the products I was purchasing.
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Dan B profile picture
Dan B
1413 days ago
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+2
I had never bought a fireplace before and had no idea what to expect. The entire process was smooth and efficient. They have a beautiful showroom with knowledgeable sales staff, and the estimator who came to our house explained everything in detail. Our new fireplace was installed yesterday morning, and we are more than happy with the results. They removed our mid 90's sorry excuse for a fireplace and replaced it with a Valor H3. Steve and Kyle did a fantastic job with the installation and kept their work area clean. Great job guys.
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Leonard Bourgeault profile picture
Leonard Bourgeault
1437 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
They installed our fireplace several years ago and recently a new 2 nd fireplace downstairs. Their appointments are on time, their service workers knowledgeable and efficient. Great people to do business with . I’ll recommend them at any time. Their staff taking calls are efficient and make sure they reply and keep you updated. Very good outfit. We also had no idea our upstairs fireplace glass needed replacing and did so on warrantee ( that we didn’t even know it was still covered) . They went about it and ordered it. Thanks .
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Les D. profile picture
Les D.
1437 days ago
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As per usual great service and friendly staff. Was a little disappointed that Jason showed up as a hvac technician for Halloween 🎃 😊😉
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Derek Johnson profile picture
Derek Johnson
1446 days ago
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Went by yesterday to purchase a Napoleon fire table. Ended up getting a wicked deal on a Paramount display model that worked out great for us due to size of the unit. Mitchell was super helpful and patient! I would highly recommend The Fireplace Center!!
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Ty Campbell profile picture
Ty Campbell
1463 days ago
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We just moved to a new home and wanted to install a gas insert into the existing wood burning fireplace. Being incredibly green with everything, we were guided patiently through the entire process. I can honestly say the service we got from The Fireplace Centre (the entire team) has been incredible! Mitch, Chris and JD- you guys are awesome!! Well done Mark on the great team! We highly recommend The Fireplace Centre for your fireplace needs!
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chyrel ann chambers profile picture
chyrel ann chambers
1466 days ago
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Thank you Mike for helping me in learning how to put the fire blocks and blanket into my princess blaze king wood stove you are all the best ❤️
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Dylan Baxter profile picture
Dylan Baxter
1474 days ago
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Easily the best place in the BC interior for fireplaces, firepits, and BBQs. Super friendly and knowledgeable staff
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Susan Shaw profile picture
Susan Shaw
1477 days ago
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Mitchell was great, knowledgeable and patient with many questions and explanations. We walked in, asked about propane fire places to buy. Picked one and had one loaded in our truck with such great service in a short amount of time. We are so happy as we haven't had much success in other areas. Thank you from your customers in the northern Caribou!
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Jeff profile picture
Jeff
1535 days ago
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Was my first stop looking for a fire table and ended up being the last stop. Thanks to Hannah (*spelling) who was awesome and helped me get every single thing I needed in no time flat.The whole gang there helped me out. Really impressive store and even better service. Will be repeat customer for sure! Thank you guys!
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Sonya Garcia profile picture
Sonya Garcia
1591 days ago
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Very helpful and friendly service.
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miriah 15 profile picture
miriah 15
1726 days ago
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I have an “eclectic” gas fireplace from 1993 installed in my new home. Over the course of a year and a half, the gas fireplace began sooting up like crazy. I contacted an HVAC company I had a great experience with in the past for my furnace and AC to come look at it. $400 later, they couldn’t figure out what was wrong with it. They said since everything seemed to be working well, it must just be at its end of life. I emailed some photos to the Fireplace Centre asking for a quote for a new one, and instead was told they likely knew what the problem was and that my specific model does soot up normally but not to that extent. One service call and some extra silica sand placed properly later, the fireplace is working amazingly, and not creating an inch of soot within an hour of use. I wish I had contacted them when I first noticed the issue. One minor complaint - the price I was quoted and what I was charged in the end was a difference of an additional $20, but it was worth it.
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TyandShelb Kennedy profile picture
TyandShelb Kennedy
1917 days ago
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Great service!
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Bradley Munro profile picture
Bradley Munro
1999 days ago
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Very nice show room the staff were able to assist me right away.
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Brian Arnold profile picture
Brian Arnold
2007 days ago
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We had an ongoing problem with our fireplace and contacted the other fireplace store who came twice then wouldn’t contact me again I called Fireplace Center and Jason showed up two days later ,troubleshooting the problem and ordered a part and installed it a few days later Works perfect So professional and courteous I know who I will recommend and use in the future Thanks
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Bam Baxter profile picture
Bam Baxter
2074 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The staff and crew at The Fireplace Centre have done an excellent job for us - exceeded our expectations of service and quality. Thanks for the knowledge and expertise‼️‼️‼️
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Blake Chursinoff profile picture
Blake Chursinoff
2076 days ago
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Mark and staff were top notch. I felt in control of my purchase the entire time and not once did I feel they were trying to sell me on something they wouldn’t want in their own home. The install by their staff went seamlessly. Very courteous, professional and clean.
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Ken Carruthers profile picture
Ken Carruthers
2140 days ago
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Awesome service!!
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MISTER L profile picture
MISTER L
2151 days ago
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Very good service and absolutely reasonable prices. Looking forward to a new and shiny heat source in my home! Thank you for the fantastic customer service and excellent recommendations!
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Don Vander Griend profile picture
Don Vander Griend
2163 days ago
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Nice place friendly staff.
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Marg Sutherland profile picture
Marg Sutherland
2178 days ago
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Great products.. great service. We had the Fireplace Center install a Valorflame in our home in January 1985 and that fireplace unit is still working like a charm over 35 years later. I highly recommend The Fireplace Center.
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Kevin Ihlen profile picture
Kevin Ihlen
2287 days ago
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Very helpful and informative
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John Uselman profile picture
John Uselman
2294 days ago
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🎆🎇🎆🎇😎
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Dana Vollrath profile picture
Dana Vollrath
2361 days ago
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My husband and I purchased a Dimplex fireplace from Dustin at the fireplace center and we can’t say enough good things. Our fireplace is exactly what we hoped for and the customer service was top notch. We highly recommend considering your next purchase from the team here. Thanks again! Dana and Drew
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vicki strom profile picture
vicki strom
2372 days ago
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They have bent over backwards to help us. We had a new log insert put in our fireplace and one log for some reason keeps sootung up. They have spent many visits especially Jason to figure out the issue. Even sending a Napolean rep out with Jason to trouble shoot. We do not live in Kamloops but out if the way on a lakr by Merritt, there service has been exceptional! We are very impressed with everything they are doing. Thanks Fireplace Centre for taking good care of your customers even if we live in the sticks!
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Sean McCarthy profile picture
Sean McCarthy
2411 days ago
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The store staff and installers are all awesome to deal with. Quick and quality service.
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Michelle Fox profile picture
Michelle Fox
2419 days ago
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Very knowledgeable
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Ry G profile picture
Ry G
2439 days ago
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Dealing with Mark makes it easy to trust retail. Everything he told me was backed by other people. I will definitely return to this shop when I need anything fireplace related. He heard MY needs and got me into a product that was perfect for me, even though it took me four months to make a decision. Zero pressure, pure integrity.
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Laura Carroll profile picture
Laura Carroll
2456 days ago
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My mom, Judy Wilton highly recommends the Fireplace Center and would not hesitate to call on them for any future fireplace needs. From the first day she called and spoke to the owner, Mark, she has been more than happy with the excellent service. He and his employees are all knowledgeable, efficient and personable. One of our fireplaces only required servicing and a glass door cleaning (which to our surprise looked brand new again). The other fireplace needed to be fully replaced. The choice of product, custom installation and servicing was of the highest quality. Any issue that needed to be resolved was immediately addressed professionally without question. The owner and his employees honour their commitments and stand by the Fireplace Center's reputation as an honest, reliable and reputable local business. Our new fireplace is efficient, lovely to look at and even came with a $300 rebate. Thank you to you all; it was a pleasure doing business with you.
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Jenna Keetch profile picture
Jenna Keetch
2568 days ago
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Dealing with these guys has been a dream. They made the fireplace I had always imagined a reality and did such a spectacular job of installing it. Any time I have had any questions they have had a clear easy to follow answers or fixes. When I needed a service call as it was not responding right, they were on it immediately. I can't say enough good things about both the product they sell and the staff at this place!
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Brian Barker profile picture
Brian Barker
2597 days ago
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No high pressure, just helpful info so you can decide.
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Bruce vastine profile picture
Bruce vastine
2644 days ago
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Customer service was excellent.The young fellow was very helpful.
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Sandy Soul profile picture
Sandy Soul
2692 days ago
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What a great experience! I will admit I was reluctant to take on such a huge project at my cabin! Replacing my pipes, flooring and wood stove and then worried about what to do with everything once the work was done. NOT A PROBLEM! I dealt with the Oh So Knowledgeable men in the showroom and finally made some decisions. In less than a week I had 2 wonderful installers at my door ready to take on any challenge. They knew how to handle everything! They were just amazing from start to finish and ensured that everything they did was explained to me and was exactly to my liking. So aware of different options available to me and conscious of caring for my home throughout the removal and installation of everything! I envisioned soot everywhere and things falling apart in my living room and that was just not the case! These 2 fellows were so efficient and working together on everything, they made the job go by in no time at all with no mess or concerns! The removal and TAKING AWAY of all the pipes and stove itself was so appreciated. My home was clean and perfect as we discussed the many options available to me not only with the installation but the operation and care of my beautiful new stove. They also took the time to explain all aspects of my new stove and how I could get the most out of the unit. The stove is great and the pipes and protective flooring add to the overall look of the room. I love how this stove has changed my life! It is so efficient that my wood consumption has been cut in half. It burns so clean and distributes the heat to even the furthest corners and even keeps me warm over-night! I am a woman over 70 and to have such professionalism and caring shown from start to finish has been a very positive experience. Thank you everyone for everything you have done for me.
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shawn fisher profile picture
shawn fisher
2696 days ago
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Great people to deal with. Prompt service
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Mark Strate profile picture
Mark Strate
2740 days ago
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Awesome fireplace shop!
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Michael Miller profile picture
Michael Miller
2754 days ago
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We love our new fireplace from The fireplace Centre! the after sales support has been fantastic. I highly recommend them!
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Monica Plante profile picture
Monica Plante
2793 days ago
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Great heating stoves for your home & comfort. Wood to electric &Gas
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Vincent B profile picture
Vincent B
2806 days ago
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Excellent staff and service! Highly recommended
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Tamie Yurkiw-Braaten profile picture
Tamie Yurkiw-Braaten
2858 days ago
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Had a fireplace installed last month. What an amazing addition to our home, it looks awesome and throws so much heat. Thank you!
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Sean Wallace profile picture
Sean Wallace
2885 days ago
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Mike was very friendly and informative. He answered all our questions and made the experience enjoyable. No pressure whats so ever. Thanks Mike
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April Robert profile picture
April Robert
3001 days ago
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Did a fantastic job I stalling fire places, workers were very professional, polite and we're fast and did a great job. Would definitely recommend them to anyone looking to upgrade or installing a new fireplace. Thank you great job very happy.
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Heather Smuin profile picture
Heather Smuin
3212 days ago
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They make your house a home💜👍
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Toni Gales profile picture
Toni Gales
3270 days ago
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Lots if nice stoves and the sales associate was very helpful.
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Wilf Froese profile picture
Wilf Froese
3497 days ago
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The new fireplace is great! Love the remote and the auto feature that turns the fireplace on when the temperature in the room drops. Thanks Dustin and team for your great service.
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Connie Bilodeau-Duggan profile picture
Connie Bilodeau-Duggan
3650 days ago
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Very pleased with everything they had to do. We were putting in an entire brand-new efficient woodstove. We have never had a woodstove in this house before so they had to put in a chimney etc. They were considerate, cleaned up after themselves, fast it was a job that took them a few days, and they had to come from Kamloops to Scotch Creek. I couldn't recommend anybody more... they were great.
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Gail Saunders profile picture
Gail Saunders
3701 days ago
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Very pleased with service provided to repair older gas fireplace. Arrived on time, clean, efficient service and was charged less than estimate.